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Frequently
Asked

Questions

How do I pay ?

We offer two payment methods using a third-party payment gateway. Your payment details are in no way saved on our site ensuring the optimum safety and confidentiality. The payment methods are EFT and Credit Card.

What is the ordering procedure ?

Once you place your order you will be redirected to make payment. Once the payment clears on the gateway and reflects in our account, one of our representatives will organise the shipping of your products via our courier partner using the delivery details specified. You will then receive tracking details and our couriers will deliver as soon as possible.

Can I return a product ?

Yes, depending on the reason there are different procedures.


If the product was incorrectly ordered and you wish to exchange the item, please contact us and a representative will organise for collection by our courier service (at your cost) and we will exchange for the correct item. All returns must be in their original packaging with no visible damage to the packaging. Should the packaging be damaged in any way a 20% handling fee will be incurred by the customer.


If the product is in any way faulty upon arrival at the customer, please contact us and a representative will organise for the collection of the faulty unit. Initially the cost of the return courier will be at the customers expense, however, should the fault be confirmed by a Dreamware technical member the shipping cost will be refunded to the customer. We will then arrange for a replacement unit to be shipped to the customer at our expense. Should no fault be found by the Dreamware technician all shipping costs will be covered by the customer.


Please note, all returns are to be made within 30 days of purchase, no returns later than that will be entertained. All Dead On Arrival (DOA) claims must be made within 7 days of receipt of said items in order to be classified as valid.

Can I get a discount ?

Unfortunately, unless we have a special listed, we do not discount our items, we already strive to keep our prices as low and competitive as possible.

I found a product cheaper at another store can you beat the price ?

If you find better pricing at another store, please speak to us and we will gladly attempt to either beat or match the competitors pricing.

Can I collect from Dreamware Technology directly ?

At present we do not offer any collection points in South Africa, however, this may change, and we will update our customers as soon as this happens.