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Frequently
Asked

Questions

Here we answer all your questions. Click on a
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Payment

How do I pay?

At present we only accept EFT payments which can be made into any one of our four bank accounts. The accounts available are ABSA, FNB, Nedbank and Standard Bank. We kindly ask that you use the account that corresponds with your bank in order for payment to reflect instantly. That way we are able to process your order in a quicker manner. Orders will only be released once your payment reflects in our account. Should you bank with any other bank, we kindly ask that you make payment into our FNB account.

Do you accept other forms of payment apart from EFT?

We currently don’t accept any other types of payment; this will be changing in the future to accommodate a wider range of payment methods. Once we add a new payment method, announcements will be made on our social media platforms and our newsletter.

How quickly do I need to make payment after I have placed an order?

The quicker you make your payment, the quicker we are able to process your order. Should payment not be made within 3 working days or 36 hours of the order we will deem the order as cancelled. We will generally follow up with you before this to avoid disappointment.

General Usage

Do I have to have an account to make a purchase from your site?

No, we allow for both account and guest checkout for purchases on our site. However, creating an account with us allows you to keep track of your orders from your profile and saves your shipping details for a quicker checkout experience. We generally recommend this should you consider purchasing from us multiple times.

How do I place an order?

The ordering process is simple! Just browse our site, find your dream tech, add it to your cart, click checkout and follow the 4 simple checkout steps. Once you have done that all that remains is to EFT your payment through to us and the process is done!

Are stock levels guaranteed?

Due to our competitive pricing and high demand for various stock items, stock availability is not guaranteed. Should you purchase something on our site that sells out before we are able to reserve it from our suppliers, we will contact you to either find a suitable alternative product, or, refund your purchase.

I have created a profile but forgotten my password, please help!

No problem, please select the “Click Here” next to Forgot Password? in the profile login screen. Simply provide your e-mail address and should you be a registered user, an e-mail to reset your password will be sent to you.

I have made my order and sent through Proof of Payment, what now?

First of all, thank you so much for the purchase, it is so very appreciated! We will contact you as soon as we possibly can to thank you and provide you with your first status update. After that, we will send you periodical status updates when the status changes with your order.

I am buying the products as a gift for someone else, can
you wrap the items for me?

Absolutely, we want our customers and the person they are gifting to have the best experience possible. Please contact us should you wish for the item to be gift wrapped and we will organise this before we ship the item out to you or the lucky person receiving their gift.

Can I purchase gift cards for someone else?

We offer gift vouchers for our site as a gift, please click here to see our available vouchers.

How do I know if my order was successful?

Our site will send you an automatic e-mail thanking you for your order, should you receive that, your order has been placed successfully and all that remains is for you to make payment.

Can I change my order?

You are able to change your order provided we have not shipped it off to you yet. If this is the case please feel free to contact us and we will arrange for your order to be changed.

How do I cancel my order?

Please send an e-mail to info@dreamwaretech should you wish to cancel your order, this can be done at any stage before shipping the products, if we have already shipped the item please see our returns FAQs.

I found a product cheaper at another store, can you beat the price?

If you find better pricing at another store, please speak to us and we will gladly attempt to either beat or match the competitors pricing.

Can I collect from Dreamware Technology directly?

At present we do not offer any collection points in South Africa, however, this may change in future and we will update our customers as soon as this happens.

Can I get a discount on my item(s)?

Our pricing is already calculated in such a way that we are among the cheapest in the country for most tech. Unfortunately, unless something is already listed as a special, we are unable to discount any further unless high volumes are purchased. Should this be the case please speak to us directly and we will endeavour to organise this.

Delivery

Who is your courier?

We use The Courier Guy as our courier partner, we have found them to be reliable, speedy and affordable. There is the possibility of other couriers being used and should this happen we will let you know; we only use couriers that we have had personal experience with and can guarantee quality service.

Where do you deliver?

We deliver anywhere in South Africa, anyone from outside the country is welcome to contact us for a custom quote on shipping costs.

Is my parcel automatically insured?

Your shipping cost includes insurance up to the value of R1000-00, should you wish to ensure for a higher value item please select Yes when asked “Would you like to insure your parcel?” during the checkout process. This will only cost an extra 2% of your total orders value but will cover your items should any damage take during transit.

How do I know where my item is at the moment?

We will send you periodical updates of your order as new actions happen. Once shipped out we will provide you with tracking details that can be used at the following address to track your order: thecourierguy.co.za/tracking

How long will it take my order to reach me?

Delivery times can range depending on where in South Africa you live, major centres can expect a delivery time of 2 – 3 business days and outer lying areas can expect a delivery time of 3 – 5 business days. Please note that with larger items such as cases, the item will generally take an extra 1 – 2 business days to arrive. As with all delivery services there is the possibility of delays, should this occur we will endeavour to let you know of the delay as soon as possible.

How much does delivery cost?

Our courier cost is R120-00 country wide, however there may be exceptions to this should your items be extremely large or your delivery address is in an extremely remote area such as a farm. Other areas that classify for surcharges include but are not limited to, townships, embassies or consulates. Should there be extra charges that need to be added we will contact you and advise the costs involved.

Can my item be delivered to me on a weekend or public holiday?

Items are able to be delivered on weekends or public holiday should you contact us in advance about it. There is a surcharge levied by our couriers for this service, which would be for your account.

I missed my delivery by the courier, what do I do now?

Please contact us at info@dreamwaretech.co.za, we will liaise with our couriers and arrange an alternative delivery date with them.

Returns

I received my product and it is faulty/defective what do I do?

Please contact us immediately to let us know of the issue you are experiencing so we can contact our suppliers to arrange repair or replacement of the item in question. Please note that in order for a dead-on-arrival (DOA) product claim to be valid notice of the product must be provided to us within 7 days of receiving the product. Anything after this period cannot be considered valid.

Faulty products:

Your order will be collected by our couriers (at our expense), once we receive it our technicians will inspect the product to try and replicate and confirm the fault. Should the fault be confirmed, we will send the product to either be repaired or replaced if it is still under warranty by our supplier/manufacturer. Should no fault be found by Dreamware or our suppliers, the cost of both the return of your product and the initial courier to Dreamware will be for your account.

Dead-on-arrival products:

Please contact us immediately in order for us to notify our suppliers of the issue. Should the item be older than 7 days old we will not be able to assist you in any way. This is due to the potential for damage/faults being a direct result of negligence on the customers part. We strongly suggest that your products are tested as soon as they are received in order for any faults to be rectified in an effective manner.

I would like to return my product as I am not satisfied
with it or ordered the incorrect item, what should I do?

You are able to return your product with no questions asked within 7 days of receipt of your item in accordance to Section 44 of the Electronic Communications and Transactions Act 25. The only thing that you will be required to pay for is the return courier fees should the product be unopened. Should the product be opened or used in any way, a 25% handling fee will be levied. Should the item be in such poor quality that it is deemed unfit for resale, Dreamware Technology reserves the right to withhold refunding the order and returning the product to you will be at your own cost. Products older than 7 days of receipt are not eligible for return.

Please ensure that all items that were included in the product should it be opened are returned such as instruction manuals, accessories etc. Should these be missing Dreamware Technology reserves the right to charge additional levies or refuse refunding the product altogether.

Please note that all risk falls to the customer during couriering of return products and Dreamware Technology will not be held liable or responsible for damage in transit in any way.